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Terms of use

mesh

Welcome to mesh. We’re glad you’re here. Please read these terms before you use the app. They set out the agreement between you and meshfriends V.O.F., based in the Netherlands. By registering, you agree to what is set out below.

Questions? Email info@meshfriends.nl.

1. Who may use mesh?

mesh is available to anyone aged 18 or over. By registering, you confirm that you meet this age requirement. We reserve the right to review and remove accounts if we suspect someone is underage.

mesh is intended solely for platonic friendships. It is not a dating or relationship platform. Romantic or sexual use of the platform is not allowed and may result in immediate removal of your account. mesh is designed to help people build friendly relationships. mesh is neither suitable nor intended for matching for romance and/or sex. Seeking that on the platform is therefore not allowed. There are other platforms for romance and/or sex.

mesh does not actively verify the identity of all users and cannot guarantee that every user is who they claim to be. We encourage you to be cautious if in doubt and to report suspicious behaviour.

2. Your account and profile data

2.1 Registration

You create an account with your email address and place of residence. The information you provide must be accurate. Registration under a false name or with incorrect information is not allowed. Only one account per person is permitted. If we find multiple active accounts for one person, mesh reserves the right to terminate all accounts involved.

You are responsible for keeping your login details confidential and for all activity under your account. If you suspect unauthorised access to your account, report it immediately via info@meshfriends.nl.

2.2 Personality quiz and matching

An important part of mesh is the personality quiz. By completing the quiz and finishing registration, you give mesh permission to process your answers and profile information to calculate compatibility and suggest matches with other users.

This processing includes, among other things:

mesh may use anonymised and aggregated insights from quiz data to improve matching and the platform. mesh also reserves the right to make fully anonymised datasets (that cannot in any way be traced back to individuals) available for scientific research into social connection and loneliness.

Your individual quiz answers are not shared as raw data with other users. A match does see which compatibility dimensions you share — such as labels like ‘Daily rhythm’ or ‘Social energy’ — an AI-generated text explaining why your profiles are compatible, and the interests you have listed on your profile.

The mesh score is an indication of compatibility based on information you provide. mesh does not guarantee that a match will lead to a friendship or a successful meeting.

For more on how we handle your data, see our privacy statement at meshfriends.com/privacy.

2.3 Your responsibility

You are responsible for everything you share via your profile and in conversations. Do not share others’ personal data (phone numbers, addresses, financial information) without their consent.

3. User content

In these terms, ‘Content’ means all text, images, or other material on our platform, including information on user profiles and messages between users. Your ‘Content’ is the content you upload, provide, or share while using mesh.

By posting your ‘Content’ on mesh, you grant mesh a non-exclusive, royalty-free licence to use that content to operate and improve the platform.

You understand and agree that mesh may analyse, access, store, and use ‘Content’, including messages and other communications, to monitor, develop, personalise, and improve our services, including through automated technologies, in accordance with applicable law and our privacy statement.

Your profile is visible only to users you have matched with who meet your search criteria. You retain ownership of your own content.

You are responsible for the content you post. You warrant that you have the right to share it and that it does not infringe third-party rights.

4. What is and is not allowed?

mesh should be a safe space for everyone. The following behaviour is not allowed:

The following content may not be posted or shared:

Users can report behaviour or content that violates these terms via info@meshfriends.nl.

5. Moderation and account management

mesh may temporarily or permanently restrict, suspend, or remove accounts when we reasonably believe a user is acting in breach of these terms, endangers others’ safety, or misuses the platform. mesh may also remove or restrict individual content — such as messages, photos, or profile text — when it violates these terms. This includes, among other things:

If your account is removed, you will not receive a refund for any active paid subscription unless removal was due to a demonstrable error by mesh. You may object within 30 days via info@meshfriends.nl. If your account was removed for breach of these terms, you may not create a new account without our express written permission.

If criminal offences are identified, mesh reserves the right to report them and to provide identifying information such as name, email address, and IP address to the police and judicial authorities.

6. Offline meetings

mesh encourages real-world meetings — that is what the platform is for. At the same time, mesh does not organise meetings and is not a party to arrangements between users. All meetings take place at the users’ own initiative and risk.

For a first meeting, we recommend:

mesh is not a party to interactions, arrangements, or relationships between users. mesh is not liable for damage or injury resulting from offline meetings between users.

Activities

Activities can be planned through mesh, and you can sign up for them. An activity can be created by a user, by mesh itself or by a partner of mesh.

mesh only provides the platform for this. For activities created by a user or partner, that organiser is responsible for the accuracy of the information and for how the activity goes. Also when mesh creates an activity itself, the role of mesh is limited to offering a time and a place participants can sign up for, possibly with a non-binding suggestion for the activity. In all cases mesh is not present at the activity and is not a party to the meeting itself; that takes place between the participants.

Any costs mentioned with an activity are paid by the participants and, unless expressly stated otherwise, are not processed through mesh. mesh is not a party to these costs.

Taking part in an activity is at your own initiative and risk. The safety advice in this article also applies to activities. To the extent permitted by law, mesh is not liable for damage or injury resulting from an activity or from the behaviour of other participants, nor for an activity being cancelled, changed or not going ahead.

7. Subscription and payment

7.1 Free use and friend of mesh

The core of mesh is free. Certain features, such as opening a chat, require a paid subscription or mesh credits. Which features are free and which are paid is made clear at the time of purchase and confirmed in the confirmation email you receive.

7.2 Prices

Current prices and subscription terms are stated at the time of purchase. mesh may change prices. If prices change, you will receive timely notice. If you do not object after that notice, you agree to the new price at the next renewal.

7.3 Trial period

mesh may offer a trial period to users who have never had a paid subscription before. The terms — including duration, available features, and automatic conversion to a paid subscription — are made clear at activation and confirmed in the confirmation email you receive when the trial starts. By starting a trial, you agree to the terms shown on the activation screen.

If a verification payment is required when starting a trial, it is not refunded — including if you cancel the subscription during the trial period.

If you have previously had a paid subscription, a new subscription starts immediately without a trial period.

7.4 Automatic renewal

A subscription renews automatically unless you cancel before the renewal date. You can cancel in the app settings or via the App Store / Google Play Store, depending on where you purchased the subscription. If an automatic payment fails, you will receive a notification. You will have the opportunity to complete payment in the app. If payment is not successful after several attempts, the subscription will end and you will revert to a basic account.

7.5 Right of withdrawal

If you purchase a subscription or trial via the mesh website or directly in the app, as a consumer you have the right to withdraw from the contract within 14 days of purchase without giving reasons. Email info@meshfriends.nl to do so. This right lapses once you have actively used the paid features or the trial period. For subscriptions purchased through the Apple App Store or Google Play Store, the respective store’s withdrawal rules apply.

7.6 Lifetime friend of mesh

In addition to the recurring subscriptions, mesh offers a lifetime version of friend of mesh: a one-off payment that gives you access to the related features indefinitely, without automatic renewal. The price is made clear at the time of purchase. After activation and delivery of the related features, the right to a refund lapses to the extent permitted by law. ‘Lifetime’ means: for as long as mesh is available as a service.

7.7 mesh credits

In addition to subscriptions, you can buy separate mesh credits. A mesh credit is a consumable that lets you use a specific feature in the app, such as opening a chat. The price and number of credits are made clear at the time of purchase.

mesh credits are personal and non-transferable, have no monetary value outside the platform and cannot be exchanged for money. Purchased credits do not expire.

Because a mesh credit is digital content that is available immediately, your right of withdrawal lapses as soon as you use a credit. You can withdraw from the purchase of unused credits within 14 days of purchase as described in article 7.5, unless the purchase was made through the App Store or Google Play; then the rules of that store apply. When your account is ended or deleted, any remaining credits lapse without a right to a refund.

8. Deleting your profile

You can delete your account at any time in the app settings. After deletion, your profile and quiz data are removed in line with our privacy statement. An active paid subscription runs until the end of the paid period. You will not receive a refund for the remainder unless you exercise the right of withdrawal described in section 7.5.

Removing the app from your device does not delete your account. To delete your account, use the settings in the app.

If you delete your account while you have a subscription via the App Store or Google Play, you must also cancel the subscription there separately.

9. Liability

mesh strives to provide a safe, high-quality platform but cannot guarantee that all matches lead to friendships or that the app is always error-free.

To the extent permitted by law, mesh is not liable for:

You indemnify mesh against all claims, costs, and damage from third parties arising from your use of the platform or breach of these terms.

Our liability is in all cases limited to the amount you have paid to mesh in the past three months, unless there is intent or deliberate recklessness on our part.

mesh may change, temporarily limit, or discontinue platform features when necessary for maintenance, security, or product development.

10. Intellectual property

All texts, images, the logo, the mesh score methodology, and mesh technology are owned by meshfriends V.O.F. You may not copy, distribute, or commercially use them without our written permission.

11. Privacy

We handle your data with care. What we collect, how we use it, and how you can exercise your rights is set out in our privacy statement at meshfriends.com/privacy. mesh may access messages between users for moderation and safety purposes and to improve our services, in accordance with our privacy statement. By using mesh, you agree to our privacy policy.

Your quiz data is used only for matching, platform improvement, and (in fully anonymised form) for scientific research. We never sell your data to third parties for commercial or marketing purposes.

12. Availability by region

mesh may limit availability to specific cities or regions until there are enough users for the platform to function well. Users who sign up in a region that is not yet live are placed on a waitlist and notified automatically when their region becomes available.

13. Force majeure

If mesh cannot operate temporarily due to circumstances beyond our control — such as failures at external services, natural disasters, government measures, or telecom outages — our obligations are suspended until performance is possible again. We will inform you as soon as possible by email or in-app notice.

14. Changes to these terms

We may update these terms from time to time. For material changes you will receive at least four weeks’ notice. If you continue to use mesh after the announcement, the new terms apply automatically. If you disagree, you may close your account.

15. Applicable law and disputes

These terms are governed by Dutch law. In a dispute we will first try to resolve it together. If that fails, the competent court in the Netherlands has jurisdiction.

If you are a consumer in an EU country, you may also use the European Online Dispute Resolution platform: ec.europa.eu/consumers/odr.

16. Severability

If one or more provisions of these terms are found to be invalid, the validity of the remaining provisions is not affected. mesh will replace an invalid provision as soon as possible with a valid provision that comes as close as possible to the original.

17. Contact

Questions about these terms or your account?

meshfriends V.O.F.
Email: info@meshfriends.nl
Website: meshfriends.com

These terms were last updated on 12 March 2026.